Oct. 4, 2012
Report on the NCHV Member Survey
This summer, the National Coalition for Homeless Veterans (NCHV) conducted a nationwide member survey to gauge the effectiveness of the Department of Veterans Affairs (VA)’s efforts to include service providers in the planning and implementation phases of the Five-Year Plan to End Veteran Homelessness. Nearly half of NCHV member organizations providing services to homeless and at-risk veterans participated in the survey, underscoring its value as a representative customer satisfaction assessment.
NCHV’s prime objective was to present an insightful and balanced report to VA leadership on the progress of the Five-Year Plan from the perspective of the Department’s community-based providers. We believe the identification of service providers’ priority concerns, coupled with their overall assessment of collaborative efforts to date, achieves that purpose.
Download the report on the NCHV member survey, “Assessing Progress in the Five-Year Plan to End Veteran Homelessness” (PDF).
Report on Concerns Identified at the NCHV Annual Conference
In June 2012, the Department of Veterans Affairs (VA) Advisory Committee on Homeless Veterans met with community-based service providers and homeless program staff to discuss progress in the department’s Five-Year Plan to End Veteran Homelessness. The forum was held at the National Coalition for Homeless Veterans (NCHV) Annual Conference in Washington, D.C. and attracted representatives from more than 60 organizations and agencies that provide housing and supportive services to homeless and at-risk veteran families.
The unprecedented dialogue was open and frank, and gave service providers the opportunity to express concerns about the development and implementation of the Five-Year Plan. It was clear during the work session that the observations and information being offered by service providers should be reported back to VA leadership in the interest of strengthening its critical partnership with community-based organizations.
NCHV staff, with the assistance of several service providers, compiled a list of the issues discussed during the session and distributed it to organizations that participated in the meeting. These service providers were asked to identify their top seven concerns on the list and rank them in descending order of importance to their representative organizations. The consensus priority issues were then assigned to teams of veteran service providers to develop – separately – reports explaining the concerns and recommendations on how to address them.
While this approach does not provide a scientific measure of the issues at hand, it provides a continuation of the discussion held at the NCHV Annual Conference.
Download the report on concerns identified at the NCHV Annual Conference, “Points of Concern in the Five-Year Plan to End Veteran Homelessness” (PDF).