National Coalition of Homeless Veterans
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HVRP Best Practices Resources

NCHV’s Technical Assistance Center brings you the most comprehensive and layered insight into HVRP best practices for outreach, intake, assessment, employment placement, retention and follow-up for homeless veterans. This project includes a series of resources, including the HVRP Best Practices Project, program briefs on housing, employment, and serving female veterans, and the “At Your Service” Best Practices video series (see below). 

These tools are developed and regularly updated to assist HVRP program managers, case managers, job developers and supervisors in maximizing the work they do. We hope these resources will save you time, help you troubleshoot common challenges, and support your efforts to connect more veterans experiencing homelessness to gainful employment.

“At Your Service” Best Practices Video Series

At this critical juncture in the Federal Strategic Plan to Prevent and End Homelessness, HVRP programs play a critical role in connecting veterans to the income and stability that can ensure long-term success. At the 2014 and 2015 NCHV Annual Conferences in Washington, D.C., HVRP grantees were featured as expert speakers and session participants. To read more about HVRP grantees at the NCHV Annual Conference, visit our Annual Conference resource page.

During this event, NCHV’s TA Center and partners at AHP conducted a series of focus groups and interviews with experienced HVRP grantees. We asked them the challenging questions to unpack what they do to be successful in their work. We challenged them to think critically about their role and how their organizations have changed over time to meet new and pressing needs.

In the short video clips below, learn about creative training partnerships. Listen to how agencies successfully connected to community organizations, incorporated Job-Driven Training, and partnered with employers to empower previously homeless veterans. Hear how employer development can connect employers seeking quality workers to the veterans needing training and placement. These experts shared their experiences with us, and now we want to share them with you.

Introduction to "At Your Service"

The "At Your Service" video series packages practical information on how to improve your HVRP program. Watch an overview of this exciting series now!
Recent Videos

No Soldier Left Behind - Mentorship and Community Building

Many HVRP grantees use  use peer meeting groups to bring clients together and overcome barriers and provide support for each other in the transition out of homelessness.

Download the brief.

The Square Covering Where the Triangle Misses: Non-Government Funding

Leveraging private funding to complement Department of Labor HVRP funding increases program flexibility and opens up additional resources for serving homeless veterans.

Download the brief.

One Stop Shop: The Benefits of Co-Location

One strategy that has proven successful for veterans is the ability to locate multiple services in one location. Collaboration with American Job Centers and other services eliminates transportation challenges and allows veterans to transition more quickly.

Download the brief.

Making the Connection: Serving Younger Veterans

Younger veterans have specific skill sets and needs that must be considered when helping them to build employment plans. Tailoring to younger veterans specific needs can ease their transition from military to civilian life.

Download the Brief.

Plugging in: Social Media and Technology

Technology can be intimidating to many veterans who are unfamiliar with using email and social media. Building the use of technology into case management and support can help veterans gain a new skill and overcome what is often a barrier to employment, particularly for older veterans.

Download the brief.

Assessments and IEPs: Tools that lead to Careers

Developing Individualized Employment Plans with a veteran can help them to identify a dream job and identify the steps to achieving their goals.

Download the brief.

Building Employer Relationships

Building and maintaining relationships with employers after a veteran is employed is critical to the success of the veteran. Regular check-ins with the employer can help address any issues that might arise.

Download the brief.

Employer Relations: Finding the Right Fit

Finding the right fit requires consistent engagement with both the veteran and the employer. Once a client is placed in a job, regular follow-up can help provide assistance and support.

Download the brief.

Partnering for Success: Licenses, Certifications, and OJT

Leveraging partnerships with local community colleges and training programs can greatly assist veterans in getting the training they need at little to no cost.

Download the brief.

Understanding Veterans - Lingo, Culture, and Respect

Establishing a relationship built on trust and respect can help case managers to meet veterans on their level and more easily get them the assistance they need.

Download the brief.

Client Outreach Strategies and Enrollment - Part I

Outreach, one of the first steps in the process of assisting veterans with their search for employment, can be a major challenge for service providers. Interacting with GPD and HUD-VASH staff and other programs, communicating veteran narratives with others, and conducting "weekly providers meetings" are all solutions discussed in this clip.

Download the brief.

Client Outreach Strategies and Enrollment - Part II

Where can organizations with HVRP recruit veterans for their programs? Experts identify outlets such as job and resource fairs, the U.S. Department of Veterans Affairs, churches, and more in this revealing discussion.

Download the brief.

Client Outreach Strategies and Enrollment - Part III

The experts review additional challenges they have faced as homeless veteran service providers. Topics include creating awareness of HVRP, veteran identification, and homelessness certification.

Download the brief.

Job-Driven Training - Part I

Service providers present strategies on effectively preparing veterans for work by emphasizing the importance of background screening, computer skills, and assistance with the job application process itself.

Download the brief.

Job-Driven Training - Part II

Each veteran has different needs when it comes to following a successful employment plan with job-driven training. This video highlights how service providers can make sure all client needs are met during the process of preparing veterans for stable employment.

Download the brief.

Placing and Supporting Clients in Good Jobs - Part I

One expert shares her insights on the role of job developers and how their time spent in the community can translate to securing job placement for veterans.

Download the brief.

Placing and Supporting Clients in Good Jobs - Part II

Learn how meaningful program-to-employer communication can make a difference in job retention for veterans. One expert discusses law school partnerships in this video segment.

Download the brief.

Placing and Supporting Clients in Good Jobs - Part III

Hear another story from a service provider about how HVRP programs can work with employers and develop strong communication to prevent disruptions with a veteran's employment.

Download the brief.

Justice-Involved Veterans - Part I

Many service providers will see veterans with criminal backgrounds enter their employment programs. In this clip, experts discuss topics including recidivism, law enforcement assistance, and financial backing for a vulnerable subpopulation of homeless or at-risk veterans.

Download the brief.

Justice-Involved Veterans - Part II

This video focuses on the positive implications of connecting your HVRP with a Veterans Treatment Court (VTC). While VTCs provide veterans with a route for overcoming their legal challenges, the courts can also be beneficial to employment programs in unexpected ways.

Download the brief.

Partnerships - Part I

How can retail chains, churches, and local VFWs help your program function at its best? Listen to service providers explain the benefits of establishing strong partnerships with these organizations.

Download the brief.

Partnerships - Part II

Learn how working with other organizations can contribute to successful job placement for job-seeking veterans. This video also highlights other perks to partnerships, such as receiving in-kind donations which can directly benefit veterans in an employment program.

Download the brief.

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